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Overview

Frequently Asked Questions (FAQs)

• Who is WildPackets?
• What is our mission?
• What is our market overview?
• What are some of WildPackets key products?
• What distinguishes us?
• What is our vision?
• Where are our products used?
• What is our industry position?
• Who are our strategic partners?
• What sets WildPackets apart?
• What is WildPackets Network Analysis architecture?
• What does WildPackets offer for developers or customized testing?
• What does WildPackets provide for Security, Data Storage and Forensics?
• What does WildPackets provide for Telecom and Carriers?
• What does WildPackets provide for Application analysis?
• What does WildPackets provide for voice or VoIP/VoWi-Fi Analysis?
• What does WildPackets provide for VoWi-Fi Analysis?

Who is WildPackets?

WildPackets, Inc., founded in 1990, develops network and application analysis solutions that enable organizations of all sizes to analyze, troubleshoot, optimize, and secure their wired and wireless networks. WildPackets has amassed more than 6,000 customers and its products are sold in over 60 countries in all industrial sectors. Customers include Safeway, Boeing, Siemens, AT&T, Motorola and over 80% of the Fortune 1000.

What is our mission?

At WildPackets, our mission is to design real-time solutions that deliver more relevant network information to more people.

We strive to maintain a balance between corporate growth and profitability, and between individual fulfillment and professional life. We are results-oriented but not at the expense of employee and customer satisfaction.

What is our market overview?

In every industry, real-time network monitoring and rapid troubleshooting have become mission-critical. Network disruptions are now business disruptions, with financial and sometimes even legal consequences. According to Infonetics, the costs of network downtime and degradation range from $1,500/hour to $97,000/hour. Simply put, network outages have become unaffordable. WildPackets provides the most flexible network troubleshooting application available. Whether viewing network activity from application usage, protocol distribution, node activity or the packets themselves, or leveraging built-in Expert network analysis, OmniPeek enables network engineers to analyze root cause failures more quickly and more effectively than any other product.

IT departments are working full-time to manage data centers, provision new applications, and respond to help desk requests. More than ever, network engineers need solutions that let them troubleshoot problems wherever they’re occurring on the network, quickly and efficiently, so that business operations and other essential IT operations are not disrupted. The OmniPeek Product Family provides a full range of products suitable for distributed network analysis for any company, from a single location to a worldwide operation. Distributed OmniEngines collect network data 24x7 without impacting network usage. Data is available for real-time analysis and alerting, and for post-capture “forensic” searches that pinpoint specific network faults or issues. Data reconstruction of common applications, including browsing, email, IM and VoIP extend the capabilities of the OmniPeek Product Family, providing a single solution that spans network monitoring, network troubleshooting, network planning and regulatory compliance.

What are some of WildPackets key products?

• OmniPeek
• OmniEngine
• OmniVirtual
• Omnipliance

What distinguishes us?

WildPackets will continue to lead the industry in solutions that make the network productive, reliable, convenient and safe. Only WildPackets has a suite of software which at all levels seeks to create a cohesive, consistent, understandable, and useful world-view of a network, with a consistent methodology to do this, which has been inherent in our products since the very first release.

What is our vision?

To continue to lead the industry in solutions that make the network productive, reliable, convenient and safe.

Where are our products used?

Sold in over 60 countries through a broad network of channel and strategic partners, WildPackets products are deployed in all industrial sectors, from SMB to 80% of the Fortune 1000.

What is our industry position?

WildPackets, founded in 1990, has been self-funded, growing and profitable for the past 15 years, due to superior core technology and significant intellectual property.  Our management team has deep industry experience, significant business expertise, plus long experience working together.  Unique products covering all network topologies combined with our excellent customer support has consistently yielded a 90% customer renewal rate.  WildPackets has averaged 43% growth over the last 5 years.

Who are our strategic partners?

WildPackets enhances its brand, product name recognition, and market position through successful partnering with organizations that support industry developments.  To date, our strategic relationships include joint development, co-marketing and product licensing agreements with such companies as Aruba, Atheros, Avaya, Azimuth, Cisco Systems, Cognio, Datacomm, Intel, SysKonnect, 3Com, Symbol Technologies, and Telchemy.

What sets WildPackets apart?

• Higher Value – We deliver high-performance, scalable network management solutions that enable our customers to do more network management, more affordably.
• Ease-of-use – Our products permit our customers to spend more time managing their data-in-motion and less time learning how to use the tool.
• Real-time Capabilities – Our solutions deliver critical live views of their networks to our customers, so they can immediately respond to events.
• Extensible Architecture – Our architecture allows the WildPackets community to quickly integrate technologies into our unified platform, to customize their unique management requirements.
• Partnerships – We develop and nurture strong relationships with our customers and partners, and value their input.
• Accountability – We are results-oriented but not at the expense of customer or employee satisfaction and success.
• Ethics – We have high standards of integrity, and a responsibility to respect the needs and requirements of our customers, partners, employees, and community at large.
• Corporate Culture – We create and maintain a balance between corporate growth and profitability, and individual fulfillment and professional life.

What is WildPackets Network Analysis architecture?

WildPackets offers both portable and distributed options:

• WildPackets offers a broad range of portable analysis products for use on enterprise networks and in test and measurement labs. Whether troubleshooting a WLAN or a full-duplex Gigabit backbone, network engineers can take advantage of WildPackets intuitive user interfaces and powerful Expert Analysis to rapidly troubleshoot and optimize network services.
• The OmniPeek Product Family gives network engineers real-time visibility into every part of the network – simultaneously from a single interface – including Gigabit, 10GbE, Ethernet, 802.11 wireless, VoIP, and WAN links to remote offices. Using OmniPeek’s local capture capabilities, centralized console, distributed engines, and expert analysis, engineers can rapidly troubleshoot faults and fix problems, restoring essential services and maximizing network uptime and user satisfaction.

  The OmniPeek Product Family comprises OmniPeek network analyzers and consoles, as well as distributed OmniEngines, which analyze data at remote locations on the network. With its open APIs and a growing family of plug-ins, OmniPeek is uniquely designed to meet the ever-changing needs of network engineers responsible for wired and wireless networks and applications such as VoIP, Video over IP and VoWiFi.

  WildPackets understands that to be successful, a distributed network solution has to analyze a network without interfering with it. Analysis products that require the pushing of full packet streams across the network to a waiting console only degrade the performance of the network being debugged. To accelerate troubleshooting without degrading network performance, administrators need a solution distributed analysis, not just distributed packet capture.  Each OmniEngine performs full seven-layer packet analysis—including expert analysis—locally, so the only OmniPeek traffic crossing the network is the packet data (not a full packet stream) requested by the console.  OmniPeek is a complete solution that can be integrated with other Network Operations Center applications, and extended to analyze specific traffic patterns associated with an organization’s most important applications.

What does WildPackets offer for developers or customized testing?

WildPackets provides developer resources, actively pursues technical and strategic alliances, and participates in organizations that advance the science of networking. Examples include the WildPackets Developer Network, our forum, and recent announcements of joining Avaya, EWC, Meru's VoIP Unplugged, and Symbol's partner programs .  We also offer training and customized engineering, plus free tools for download, such as our popular Network Calculator.

http://www.wildpackets.com/corporate/alliances
http://wpdn.wildpackets.com/
http://forums.wildpackets.com/
http://www.wildpackets.com/corporate/news/overview
http://www.wildpackets.com/services
http://www.wildpackets.com/products/free_utilities/overview

What does WildPackets provide for Security, Data Storage and Forensics?

We are not an IDS, but understand that these areas are an enterprise requirement. Security breaches are network events. We offer products and custom engineering that enable reporting and analysis of data required for compliance, government security, and law enforcement prosecution evidence. Our Visual Expert and filtering pinpoint problem packets. Our platform and developer tools empower agencies to extend capabilities in any direction needed.

What does WildPackets provide for Telecom and Carriers?

As the Internet has become the backbone for communication and the amount of traditional circuit-switched voice is moving more and more towards packet-switched VoIP, telecom carriers are moving to take advantage of IP technologies and services.  The network is everything -- even disk storage is now being shared across carrier-provided networks.  WildPackets analysis tools, focused VoIP training for IP professionals, and product extensibility are invaluable as carriers traverse the learning curve and requirements of this convergence of data, voice, video, wireless and now storage.

What does WildPackets provide for Application analysis?

With OmniPeek’s application layer decodes and suite of analysis tools, network engineers can distinguish fact from fiction and address the real source of network and application problems. OmniPeek features such as the PacketVisualizer make it easy to identify performance bottlenecks and to validate corrective actions. The Payload Visualizer allows network and application engineers to view application messages corresponding to identified bottlenecks and network faults.

What does WildPackets provide for voice or VoIP/VoWi-Fi Analysis?

WildPackets' portable and distributed voice products and training are designed to meet the needs of IT teams supporting VoIP applications on enterprise networks, service providers supporting VoIP applications for customers, or field service personnel supporting VoIP equipment at customer sites.  A single tool can analyze both the network and the VoIP traffic it carries. http://www.wildpackets.com/solutions/technology/voip

Businesses usually first experience convergence with the addition of VoIP, and then there is wireless!  IT must balance strategies across all 4 elements, applying best practices and tools, which leads us to OmniPeek.

What does WildPackets provide for VoWi-Fi Analysis?

Again, a single tool, whether portable or distributed, can manage the life cycle of wireless deployment including site surveys, configuration assurance, security auditing, interoperability testing, and monitoring.

Wireless Manufacturers are deploying more voice in their hardware, so our experience in both wireless and voice is an advantage, and leading to many partnerships.  VoWiFi has special considerations (e.g. predictability, security, more complex protocols) so analysis is essential.

http://www.wildpackets.com/solutions/technology/wireless