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Overview

OmniEngine Desktop

Desktop Troubleshooting Engine

Keeping end users productive is central to the mission of any IT or help desk organization. But without visibility into end users’ network interfaces, it’s difficult to troubleshoot problems involving server-based applications, Web transactions, VoIP and online services such as email and printing. This lack of visibility leads to guesswork, lost time, and costly service degradations.

WildPackets’ OmniEngine Desktop enables network engineers and Help Desk staff to see and rapidly analyze network activity on remote end user computers. Thanks to this enhanced visibility, IT organizations can accelerate troubleshooting and maximize end user productivity.

WildPackets’ OmniEngine Desktop is a Windows service that runs on desktop computers and captures packets for analysis. OmniEngine Desktop provides network engineers with the visibility into end user computers they need in order to accelerate troubleshooting and to maximize productivity. Packet captures can be initiated by network engineers or Help Desk representatives running OmniPeek from anywhere in the network – there’s no need to be at the end user's workstation. Alternatively, captures can be initiated automatically when specific trigger conditions are met. Once a capture is complete, network engineers can transfer the packets into OmniPeek for analysis, and can collaborate with other network engineers by sharing the packet files. OmniPeek’s wealth of analysis features, including 7-layer decodes and Visual Expert analytics, make it easy to find and fix problems quickly.

Together, OmniEngine Desktop and OmniPeek offer network engineers an affordable, widely deployable solution for troubleshooting and securing end user computers across the enterprise.

OmniEngine Desktop’s features include:

• 10/100 Ethernet and Wireless packet capture technology that network engineers can control remotely
• Filters for selecting packets that match certain criteria, such as a virus signature or the destination address of an application server
• Triggers for automatically capturing packets when specified conditions are met
• Notifications that send email to network engineers or the help desk
• A small memory footprint, enabling the OmniEngine Desktop to run continuously without interfering with application performance or end user activity

The OmniEngine Desktop enables network engineers to:

• Respond quickly and effectively when end users experience network or application problems; even problems affecting users at remote sites can be diagnosed quickly and accurately
• Detect security attacks promptly and pinpoint their source
• Automatically run packet captures when certain conditions occur, such as the presence of a virus signature
• Strengthen network security by adding another layer of detection to end user computers
• Capture packets and send notifications when end users violate security policies.

OmniEngine Product Comparison Chart

Supported Operating Systems and Browser

Windows Vista, Windows XP Professional (SP2), or Windows Server 2003 (SP2)
All operating systems require Internet Explorer 7.

Recommended System

P4 or Xeon 1.2 GHz Processor; 256 MB RAM

Minimum System Requirements

OmniEngine Desktop supports most rack mount, desktop and luggable (Dolch) computers as long as the basic system requirements to run the supported operating systems are met.