Offered as a Web OnDemand or Onsite course

Course Title

WP-203 VoIP (Voice over IP) and Video Analysis and Troubleshooting

Duration

Web OnDemand: Available 24/7(Students have 30-days from the date of registration to complete this course.)
Onsite: 2 Days

Pricing

Web OnDemand: 1 Training Credit($440)
Onsite: Please contact training@wildpackets.com

Prerequisite

WP-200 STRONGLY recommended

Certification Programs

WildPackets Certified Network Expert

Follow-On Courses

None

Course Synopsis

Using OmniPeek with enhanced VoIP capabilities, the course provides an in-depth understanding of network and protocol architecture for real-time voice and video transmission via data networks. Students completing this course will understand common VoIP issues and solutions, including pre-deployment assessment, performance inhibitor analysis, and problem resolution. Through a combination of lectures and hands-on exercises, students will learn practical methods for analyzing voice and video communication in IP-based networks, and will be prepared to make sense of the emerging VoIP technologies, Quality of Service measurements, and the competing standards in today’s converged network market.

Course Outline

  1. VoIP Essentials
    1. History of VoIP
    2. VoIP Terminology
  2. Public Switched Telephone Network and Signaling
    1. Fundamentals
    2. Drawbacks
    3. PSTN and VoIP Features
  3. VoIP Technology
    1. VoIP Benefits
    2. VoIP Components
    3. VoIP Network Hardware
  4. QoS: Quality of Service
    1. IEEE 802.1p / IEEE 802.1p/q
    2. Networks and Shared Media vs. Circuits
    3. VoIP Circuits - Switched vs. Virtual
    4. Integrated vs. Differentiated Services
  5. Making the Call
    1. H.323 VoIP Session Sequence Evaluation
      1. Session Setup
      2. Data Transfer
      3. Tear Down
    2. SIP VoIP Session Sequence Evaluation
      1. Session Setup
      2. Data Transfer
      3. Tear Down
    3. VoIP & Security Considerations
    4. Voice Over Data (VoD)
  6. VoIP Protocols
    1. Detailed Analysis
  7. Competing VoIP Standards
    1. H.323
    2. SIP
    3. Megaco and MGCP
    4. Skinny
  8. VoIP Codecs
    1. Audio Codecs
    2. Video Codecs
  9. VoIP Troubleshooting and Analysis
  10. Analysis of VoIP and Other Network Traffic
    1. VoIP Quality
    2. Factors Affecting VoIP Quality
    3. Integrating VoIP & Networks
    4. Implementation
    5. MOS
  11. Troubleshooting
    1. Expert Evaluation
    2. Jitter, Packet Loss, Excessive Delay
    3. Reassembling VoIP Streams and Call Playback

The WildPackets OnDemand Training Portal is available 24 hours a day, seven days a week, 365 days a year, and offers various training programs including short video instruction, full courses, and certifications. Materials and coursework are invaluable for both novice and advanced WildPackets product users, as the program brings together video, animation, instructor narration, and more.

Students can register for courses or exams by utilizing training credits. Training credits are valid for 1 year from the date of purchase. Once you use a credit to register for a course or exam that course registration is active for 30 days. Over the 30-day period, you can take or re-take the course and continually return to the training reference library as much as you need.

WildPackets OnDemand courses provide a time-efficient method for networking professionals to get the protocol analysis training they need, and, at the same time, save the expense of travel and out-of-the-office time normally associated with attending a class.

Get instant access to your training credits and all of our self-paced training programs and materials from the convenience of your own computer, directly through your MyPeek Community Portal account. Training credits can also be granted to other MyPeek users.

Students Will Need:

  • Quiet work area, where you will not be disturbed
  • One of the following recommended Web browsers with Adobe Flash plug-in: Microsoft Internet Explorer 7 or later, or Mozilla Firefox 3 or later

Cancellation Policy:

All cancellations and substitutions must be submitted in writing to training@WildPackets.com before your first login/access of the course material. There are no refunds once the course material has been accessed. You will receive a confirmation of your cancellation notice. If you do not receive a confirmation, there is no guarantee that your registration been cancelled. In this case, it is your responsibility to contact WildPackets Academy to confirm your cancellation.

OnDemand Training Agreement:

Course material is copyrighted by WildPackets Inc., and may not be duplicated in any form. The OnDemand training material may not be recorded, saved or otherwise made available for replay in any form either digital or analog. WildPackets Academy courses and their delivery are the proprietary property of WildPackets, Inc. Access to the training material is restricted to one person per activation via their MyPeek Community Portal account.

All web-delivered classes span four, in three hour segments per day (9:30 AM PT - 12:30 PT). Students log in to the course through WebEx, using their browser to follow along with both the presentation and with live Peek products. The instructor can interact in real-time with students, both answering questions, and demonstrating operations. At the end of the three hour segment, students continue, on their own, to work through hands-on exercises from the manual.

Web delivery provides a time-efficient method for networking professionals to get the protocol analysis training they need, and, at the same time, saving the expense of travel and out-of-the-office time normally associated with attending a class. The course materials are shipped to each participant the week prior to the start of the class.

Students Will Need:

Cancellation Policy:

Cancel, in writing, 30 calendar days or more prior to class start date or transfer to any public or web-delivered class within 12 months of the original training purchase date.

Cancel, in writing, less than 30 calendar days but more than 15 calendar days and you may transfer, one time, your training credits to a web-delivered class within 12 months of the original training purchase date. Thereafter, any second attempt to reschedule the same training credits will result in forfeiture of the full course fee. Substitutions are permitted.

Any cancellations 15 calendar days or less prior to class start date, 'no shows', or failure to submit cancellations in writing will result in a forfeiture of the full course fee.

All cancellations and substitutions must be submitted in writing to training@WildPackets.com. You will receive a confirmation of your cancellation notice. If you do not receive a confirmation, there is no guarantee that your registration been cancelled. In this case, it is your responsibility to contact WildPackets Academy to confirm your cancellation.

Class dates are subject to change based on class enrollment. In the event that WildPackets must cancel a course, liability is limited to the registration fee only. Students will be notified at least 15 calendar days prior to training start date should this effect their scheduled enrollment.

Web Class Training Agreement:

Payment of class fees is for the purchase of a student kit and for your attendance at the indicated Web-delivered WildPackets Academy course. Course material is copyrighted by WildPackets Inc and may not be duplicated in any form. The Web delivered presentation may not be recorded, saved or otherwise made available for replay in any form either digital or analog. WildPackets Academy courses and their delivery are the proprietary property of WildPackets, Inc. "One registration fee for one student kit for one attendee."

Standard Onsite Training

All standard WildPackets Training courses may be delivered privately to a company. This may be done on location or via the web. The course materials are delivered in the standard format with no changes being added or omitted by the customer.

Focused Onsite Training

Focused courses are required when a company would like to focus on certain sections of our standard course materials, while removing the sections of lesser value to their environment. This is also the educational product created when one or more courses are "compressed" into fewer days than are normally allocated.

Custom Development and Delivery

Custom courseware involves the creation of a new course for a company's specific needs. This also includes the creation of new student materials, such as the addition of new topics to the existing standard WildPackets Training course materials, or building delivery around customer trace files.

For more information on onsite training and consulting, including pricing, please contact training@wildpackets.com.
OnDemand Course

WP-203 VoIP (Voice over IP) and Video Analysis and Troubleshooting

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