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Course Outline

WP-203 Voice over IP (VoIP) Essentials ("Packets Never Lie")

Duration
Public Class Duration: 3 Days (prerequisite of WP-200 STRONGLY recommended)
Web-Delivered Class Duration: 4 half days (9:30 AM PT - 12:00 PM PT M-TH)

Prerequisites: WP-200 strongly recommended

Overview and Method
This course is a combination of lecture and labs. This course focuses on VoIP architecture, protocols, troubleshooting, and analysis. This course provides the student with a solid foundation of VoIP concepts and an awareness of common VoIP issues and solutions.

1. VoIP Essentials
   1. History of VoIP
   2. VoIP Terminology
2. Public Switched Telephone Network and Signaling
   1. Fundamentals
   2. Drawbacks
   3. PSTN and VoIP Features
3. VoIP Technology
   1. VoIP Benefits
   2. VoIP Components
   3. VoIP Network Hardware
4. QoS: Quality of Service
   1. IEEE 802.1p / IEEE 802.1p/q
   2. Networks and Shared Media vs. Circuits
   3. VoIP Circuits - Switched vs. Virtual
   4. Integrated vs. Differentiated Services
5. Making the Call
   1. H.323 VoIP Session Sequence Evaluation
      1. Session Setup
      2. Data Transfer
      3. Tear Down
   2. SIP VoIP Session Sequence Evaluation
      1. Session Setup
      2. Data Transfer
      3. Tear Down
   3. VoIP & Security Considerations
   4. Voice Over Data (VoD)
6. VoIP Protocols
   1. Detailed Analysis
7. Competing VoIP Standards
   1. H.323
   2. SIP
   3. Megaco and MGCP
   4. Skinny
8. VoIP Codecs
   1. Audio Codecs
   2. Video Codecs
9. VoIP Troubleshooting and Analysis
10. Analysis of VoIP and Other Network Traffic
    1. VoIP Quality
    2. Factors Affecting VoIP Quality
    3. Integrating VoIP & Networks
    4. Implementation
    5. MOS
11. Troubleshooting
    1. Expert Evaluation
    2. Jitter, Packet Loss, Excessive Delay
    3. Reassembling VoIP Streams and Call Playback