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VoIP Monitoring and Analysis

OmniPeek Enterprise is the only network analyzer offering real-time VoIP monitoring and analysis combined with Ethernet, Wireless, 10GbE, Gigabit, and WAN.

With next generation networks in place and businesses rolling out more end user VoIP applications, network engineers need the ability to analyze all network traffic with specific analysis of VoIP calls. OmniPeek Enterprise allows engineers to determine when different types of traffic adversely affect each other.

VoIP presents a daunting set of challenges.

• VoIP dramatically increases the pressure on network engineers to resolve problems quickly. Why? Because end users who might tolerate slow performance from a business application will have no patience for garbled or interrupted phone calls. Telephone calls remain essential to business. VoIP failures can bring business conversations—and business itself—to a halt. By disrupting sales, support, press, and investor conversations, VoIP can irrevocably damage a company’s business relationships and professional image.

• VoIP requires network engineers to immediately become experts at telephony and voice technology. VoIP services can be degraded by VoIP application and protocol problems, by basic network problems, or by a combination of both. Until recently, most network engineers had to choose between network analyzers and VoIP analyzers—no tool integrated both types of analysis in a useful and affordable way. As a result, no engineer had all the monitoring and analysis technology necessary to find and fix faults on VoIP networks.

• Most VoIP monitoring and troubleshooting products are hardware-based, proprietary, expensive, and too bulky to be portable. Cumbersome, hardware-based solutions increase the expense of VoIP deployments and make it difficult for engineers to diagnose problems on site. When monitoring and troubleshooting tools become too expensive, they may be dropped from the deployment budget entirely, leaving network engineers without any solution for finding and fixing VoIP faults.

Our VoIP Monitoring and Analysis Solution

• Unified Communications Readiness Assessment

• OmniPeek Enterprise

For organizations deploying VoIP, the WildPackets Network Analysis Solutions blend the abilities to monitor and analyze all network traffic with specific analysis of VoIP calls allowing you to determine when different types of traffic adversely affect each other. OmniPeek Enterprise is the only network analyzer offering Ethernet, Wireless, 10GbE, Gigabit, WAN, and Voice and Video over IP diagnostics in real-time.

Without any expensive voice processing hardware, OmniPeek Enterprise can monitor and analyze open calls - providing unsurpassed capacity for post-deployment VoIP troubleshooting. At a glance, you have in-depth analysis of latency, throughput, and numerous network problems in a conversation-centered display. You can see all the calls in the order in which they were captured, with caller, callee, and end cause information, as well as comprehensive signaling analysis of SIP, Cisco Skinny, MEGACO, etc. OmniPeek Enterprise also evaluates and displays the call setup mechanism, in real-time, measuring call setup durations and providing a Call Detail Record (CDR) for each open call.

A large brick-and-mortar retailer depended on wireless VoIP on their sales floors to enable sales associates to handle both floor traffic and telephone inquiries. After performing extensive, and expensive, site surveys at their facilities, they believed that access points had been optimally placed and secured using non-overlapping channels, highly-secure encryption and dedicated switches for the APs. Initial call quality was on par with Ethernet-attached VoIP phones in the store offices, but before long, call quality began to degrade, to the point of dropped calls and increasing customer dissatisfaction. Using OmniPeek Enterprise as the console to monitor the expert data, the customer was able to quickly identify a key weakness in their deployment – Quality of Service (QoS) had not been implemented at the 802.11 layer, meaning that voice packets were competing with data packets for network priority. The customer corrected this deficiency, and rolled out OmniPeek Enterprise at all of their stores to monitor and analyze the wireless network in real-time, and identify and correct problems before they became critical.

Business Benefits

• Monitoring and analysis of all wireless traffic on a network to mitigate poor performance generated by competition for network bandwidth
• Verification of call quality, including the use of R-Factor and MOS scores, using the same tool deployed for overall network analysis and monitoring
• Ongoing compliance with established network policies to mitigate critically disruptive VoIP problems