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Tech Support Requests

Contact Tech Support

Monday-Friday 8:00 AM - 5:00 PM Pacific Standard Time

Please complete all the fields with as much information as you can provide. The fields marked with asterisks (*) are required. The more details you provide will enable our support staff to accurately diagnose your problem and/or evaluate your feature request.

Contact Information

* Indicates a required field

First Name *
Last Name *
Email *
Phone
Company
Address 1
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City
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ZIP/Postal Code
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Product Information

Product *	Select One - - AiroPeek EtherPeek OmniPeek OmniEngine Omnipliance OmniVirtual GAC/WAC RFGrabber Other
Version *
Registration Status *	Purchased  Demo  Eval
Serial Number *
(Serial Number not required for demo products)

Configuration Information

Operating System	Select One - - Windows Vista Windows XP Home Windows XP Pro Windows 2003 Server Other
CPU
Memory
Special Hardware
Wireless	Yes  No
Microsoft Terminal Services	Yes  No
Network Adapter
Adapter is on which bus? (if other, please specify)	Select One - - PCMCIA CardBus PCI Built-In/Motherboard ISA USB Docking Station Other
Other Bus
Network Speed

Problem Description

Title *
Description
Severity	Select One - - Crashes System Crashes Application Hangs System Hangs System but mouse still moves Operations executed incorrectly Calculations or data appear incorrect Cosmetic only Feature Request Other
How reproducible is the problem?	Select One - - Always Usually Occasionally Rarely Never
Do you need to send us an attachment?	Yes  No
(If you need to send an attachment, we will give you information where to send it when we contact you regarding your issue.)