Tech Support Requests

Contact Tech Support

Monday-Friday 8:00 AM - 5:00 PM Pacific Standard Time

Please complete all the fields with as much information as you can provide. The fields marked with asterisks (*) are required. The more details you provide will enable our support staff to accurately diagnose your problem and/or evaluate your feature request.

Contact Information

* Indicates a required field

First Name *
Last Name *
Email *
Phone
Company
Address 1
Address 2
City
State/Province	Select One - - Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming - - Alberta British Columbia Labrador Manitoba New Brunswick Newfoundland Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon
ZIP/Postal Code
Country *	Select One - - United States Canada - - Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory British Virgin Islands Brunei Darussalam Bulgaria Burkina Faso Burma Burundi Cambodia Cameroon Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Islands Congo, Democratic Republic of the Congo, Republic of the Cook Islands Costa Rica Cote D'Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France France Metropolitan French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Holy See - Vatican City Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic (North) Korea, Republic of (South) Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova Monaco Mongolia Montserrat Morocco Mozambique Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland Portugal Puerto Rico Qatar Reunion Romania Russia Rwanda Saint Helena Saint Kitts and Nevis Saint Lucia Saint Pierre & Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia & South Sandwich Islands Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Minor Outlying Islands Uruguay US Virgin Islands Uzbekistan Vanuatu Venezuela Vietnam Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe

Product Information

Product *	Select One - - AiroPeek EtherPeek OmniPeek OmniEngine Omnipliance OmniVirtual GAC/WAC RFGrabber Other
Version *
Registration Status *	Purchased  Demo  Eval
Serial Number *
(Serial Number not required for demo products)

Configuration Information

Operating System	Select One - - Windows Vista Windows XP Home Windows XP Pro Windows 2003 Server Other
CPU
Memory
Special Hardware
Wireless	Yes  No
Microsoft Terminal Services	Yes  No
Network Adapter
Adapter is on which bus? (if other, please specify)	Select One - - PCMCIA CardBus PCI Built-In/Motherboard ISA USB Docking Station Other
Other Bus
Network Speed

Problem Description

Title *
Description
Severity	Select One - - Crashes System Crashes Application Hangs System Hangs System but mouse still moves Operations executed incorrectly Calculations or data appear incorrect Cosmetic only Feature Request Other
How reproducible is the problem?	Select One - - Always Usually Occasionally Rarely Never
Do you need to send us an attachment?	Yes  No
(If you need to send an attachment, we will give you information where to send it when we contact you regarding your issue.)