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Support FAQs

OmniEngine Enterprise

• What are the new features that are available in OmniEngine Enterprise 6.0?
• Are there any enhancements to Remote Graphing for OmniEngine Enterprise 6.0?
• Does OmniEngine Enterprise 6.0 run on a 64 bit Operating Systems?
• Can I use both the OmniEngine and OmniPeek Analyzer at the same time on the same machine?
• Does OmniEngine Linux 6.0 support Wireless capture and analysis?
• What is the extent of 802.11n support in OmniEngine Enterprise 6.0?
• What adapters do you support for 802.11n captures?
• I installed my OmniEngine on my Vista laptop, but the application will not run. What is the problem here?
• What is the OmniEngine Manager?
• What is Forensics Capturing
• When trying to connect to the engine, why do I receive the following error? "An error occurred: The login attempt failed (Error code: 0x8009030C)"?
• What happens when I enable compression on my engine?

Voice and Video over IP Dashboard
Voice and Video over IP Graphs
Advanced Signaling and Media Analysis of H.323 and Avaya CCMS
MPLS and VLAN Analyses

Are there any enhancements to Remote Graphing for OmniEngine Enterprise 6.0?

Yes, it displays more than 6 hours at a time in a remote graph and several durations are added to the Display Duration dropdown on the remote graph.

The OmniEngine Linux 6.0 is 64-bit native; there is no 32-bit version of the OmniEngine Linux. The Windows OmniEngine is 32-bit; there will be no 64-bit version of the Windows OmniEngine.

The only console that was designed to work simultaneously with an engine is OmniPeek Connect. OmniPeek Connect provides the ability to locally configure and view the engine's analysis as the engine is capturing packets and performing analysis.

Does OmniEngine Linux 6.0 support Wireless capture and analysis?

No, Wireless is only supported on Windows based OmniEngines.

What is the extent of 802.11n support in OmniEngine Enterprise 6.0?

Capturing of 802.11n packets
Fully decode all 802.11n specific information elements in packets.
Provide 802.11n-specific statistics, analyses and expert diagnoses.

What adapters do you support for 802.11n captures?

At the present time, we support the Buffalo Nfiniti, Model # WLI-CB-AG300N and Netgear WN511T, both using the Marvell driver that is supplied with Omni 5.1.

I installed my OmniEngine on my Vista laptop, but the application will not run. What is the problem here?

OmniEngine is not compatible with User Account Control (UAC) under Windows Vista. In order to run OmniEngine under Windows Vista, you must disable UAC.

What is the OmniEngine Manager?

The OmniEngine Manager (OEM) is included with both OmniPeek and OmniEngine. It provides an interface for connecting to, configuring and updating remote OmniEngines. See the OEM Readme or the OEM Help for more information on OmniEngine Manager.

Forensics Capturing provides the means to easily organize, filter, and pinpoint the data of interest. Captures are indexed and can be searched across multiple data collection files using specific area of interest, start time, end time and any available filters.

The OmniEngine will not allow logins with a blank password. Please add a password to your account and try logging in again. If you are not logging in with a blank password, please see the instructions below.

OmniEngine supports authentication using Windows authentication services. In order to allow remote users to connect to an engine, the system administrator must configure the computer where the engine is to be installed.

Security Note: Users allowed to use OmniEngine are NOT required to have Administrative privileges and we recommend restricting their rights to minimize potential security risks, especially if the engine is accessed from outside of a firewall.

Disable Guest Network Logins
By default a network login will give each user "guest" credentials. This must be changed so that network logins will provide credentials based on the user's identity. Note: If your network uses a domain to control access, you must disable the Guest account on the domain controller.

Windows XP/Windows Server 2003: Please use the following steps to configure the system:

• Open the "Local Security Policy" editor from the "Start | Settings | Control Panel | Administrative Tools" menu. Alternatively, launch the "Administrative Tools" from the Control panel window.
• Under the "Local Policies" heading, click on "Security Options".
• Ensure the following settings are set:
• Accounts: Guest Account Status - Disabled
• Network Access: Sharing and security model for local accounts - Classic

When compression is turned on, all communications other than the initial setup between a console and engine are compressed. The ZIP format is used for run-time compression. Compression rates will vary based on the data being compressed. If you transfer a saved capture file from the engine to a console, it will be compressed on the engine side and uncompressed on the console before saving locally. Running captures are not transferred en-mass from engine to console. The console asks the engine for various information required to update a capture's UI, and the engine supplies the information. Both the request and the reply are compressed.