Support FAQ

• What WAN interfaces are supported?
• What is the product activation mentioned in the installer?
• Can I open WAN traces from other vendors?
• Can I save WANPeek NX traces in other formats?
• Can I analyze embedded protocols across my WAN or will WANPeek NX only analyze the WAN status?

• T3/DS3/E3
• Frame relay, T1/E1, V.24 (RS.232-C) 25 pin D connector
• X.21 (V.11, RS.422) 15 pin D connector
• RS. 449 37 pin D connector
• RS.53025 pin D connector
• V.3534 pin Winchester connector

When you install WANPeek NX, the installer sends a secure message to a web server located at WildPackets. The installer sends the following information: serial number, product information, name, company name, and an ID number associated with your computer. This process will assist us in reducing software piracy, as we can insure that our software is used solely by authorized customers. If you have questions or concerns, please contact us at WildPackets Technical Support.

To open traces from other vendors, you must use the WildPackets ProConvert utility. ProConvert 3.0 can convert traces to and from the following WAN analyzer formats:

• WANPeek NX (*.wpc format)
• Acterna/WWG Domino
• Agilent Network Analyzer
• HP/Agilent Advisor
• Sniffer DOS (or any analyzer that can save to *.syc) and Sniffer Pro.

Yes, WANPeek NX can save in *.csv, *.txt, *.rft, and *.html.

WANPeek NX will analyze embedded protocols. In addition to a full range of embedded protocols, WANPeek NX includes the following WAN protocol decodes:

• Frame Relay
• PPP - Point to Point Protocol
• X.25 Frame and Packet Layers 2 and 3
• ISDN Primary Rate Q.921 and Q.931
• SNA
• HDLC

WANPeek NX can provide many of the capture functions of the NetScout probe. In addition to capturing packets, WANPeek NX provides Expert Analysis and packet decodes. Depending on the interfaces and functionality required, WANPeek NX could be used as an alternative to the NetScout probe.