With next generation networks in place and businesses rolling out more end user VoIP applications, network engineers need the ability to analyze all network traffic with specific analysis of VoIP calls. OmniPeek Enterprise allows engineers to determine when different types of traffic adversely affect each other.
VoIP presents a daunting set of challenges.
For organizations deploying VoIP, the WildPackets Network Analysis Solutions blend the abilities to monitor and analyze all network traffic with specific analysis of VoIP calls allowing you to determine when different types of traffic adversely affect each other. OmniPeek Enterprise is the only network analyzer offering Ethernet, Wireless, 10GbE, Gigabit, WAN, and Voice and Video over IP diagnostics in real-time.
Without any expensive voice processing hardware, OmniPeek Enterprise can monitor and analyze open calls - providing unsurpassed capacity for post-deployment VoIP troubleshooting. At a glance, you have in-depth analysis of latency, throughput, and numerous network problems in a conversation-centered display. You can see all the calls in the order in which they were captured, with caller, callee, and end cause information, as well as comprehensive signaling analysis of SIP, Cisco Skinny, MEGACO, etc. OmniPeek Enterprise also evaluates and displays the call setup mechanism, in real-time, measuring call setup durations and providing a Call Detail Record (CDR) for each open call.
A large brick-and-mortar retailer depended on wireless VoIP on their sales floors to enable sales associates to handle both floor traffic and telephone inquiries. After performing extensive, and expensive, site surveys at their facilities, they believed that access points had been optimally placed and secured using non-overlapping channels, highly-secure encryption and dedicated switches for the APs. Initial call quality was on par with Ethernet-attached VoIP phones in the store offices, but before long, call quality began to degrade, to the point of dropped calls and increasing customer dissatisfaction. Using OmniPeek Enterprise as the console to monitor the expert data, the customer was able to quickly identify a key weakness in their deployment – Quality of Service (QoS) had not been implemented at the 802.11 layer, meaning that voice packets were competing with data packets for network priority. The customer corrected this deficiency, and rolled out OmniPeek Enterprise at all of their stores to monitor and analyze the wireless network in real-time, and identify and correct problems before they became critical.